Well, the reaction so far has been really positive, with an outstanding 90% of customers on the trials telling us that they want to keep the smart meter and display unit after the trials end!
The biggest benefit by far is the real savings they can see themselves making. The more information customers are given about their electricity use, the more opportunities they're finding to cut it down. And the fact that those savings also reduce their carbon footprint and so are good for the environment is an added bonus!
Customers on the trials also really like the fact that the display unit is separate, can be put in different rooms and is easy to read. In fact, over 60% of customers are still checking their monitors every day.
But don't take our word for it - here's what our customers told us:
"I think everyone should have a smart meter."
"Seeing how much I’ve used every day and yesterday and the day before … that’s less money for npower and more in my bank account, I’m not wasting anything."
"You know exactly where you stand. If you have a limited amount of money you have to balance the books. It’s good to know where your money is going."
"It’s financial first and then the environment second, for future generations."
"The bills are so much more up to date, so I can go online and I can see exactly where I am rather than just guessing."
