We're sorry that you feel our customer service staff have not dealt with your query as well as you normally expect. If you provide us with some more details, we can assure you that we will look into this for you as we take any dissatisfaction about any aspect of our customers service very seriously as we want our customers to be happy - and not just satisfied. Regarding the frequency of meter reads, we always encourage customers to give us their own readings on a regular basis - for example, every three months. Anything more frequent than say, every two to three months, can disrupt the billing cycle and cause complication.
