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23rd Nov: Why is it that the annual direct debit discount actually takes 18 months to show on the bill? This seems to me like a scam and a kind of interest free loan. PS six monthly billing is a terrible idea!

Asked by Bill from West Midlands, 23/11/2009.

Bill, you'll receive your annual discount every twelve months on your anniversary date and this will show on the next statement after this date. It seems that your next statement falls six months after the annual discount date and therefore you will not see it till then.

npower
Answered by npower employee at npower.

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