Quick links

Call centre staff

24 Aug: Why do people who take dual fuel (gas and electricity) receive £100 when dual electric only receive £20? I do not have gas to my property so feel the deal is unfair, I pay £1200 approx and a gas/electricity customer could pay less.

Asked by D.H Andrew from Scotland, 24/08/2009.

Our annual dual fuel discount of £100 applies to any customers who take both fuels and pay by monthly direct debit. We’re able to offer this due to the savings we make in our operational costs. If only one fuel is used this minimises the savings that we make and subsequently the savings we pass on.

npower
Answered by npower employee at npower.

Helpful

Yes

No

Social network bookmarks: