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3 Jun: There are five people living in our house and we used my visa debit card as a direct debit with you to pay our electricity bill. Could I cancel the direct debit and pay the bill by post? I am leaving the UK and want to cancel my bank account and the rest of the people who live in the house could pay the bill by post. How can I cancel it ? Thank you!

Asked by Iris

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No problem - you can cancel the direct debit with us and pay every three months when you receive a bill from us. If you're leaving the property, I would suggest that you close the account in your name and have a new one reopened in the names of the people remaining in the property? They can then set up their own method of payment.

Keith Hudson
Answered by Keith at Thornaby.

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