Quick links

10 Feb: Why does npower increase the payments they take and for so long that a very large credit balance builds up? Once the account is in credit the monthly payment should be reduced to a more reasonable amount.

Asked by Audrey

Call centre staff

The direct debit is usually set for a fixed amount. Over the 12 months, you'll find that during the warmer months when you use less energy, which will be used to cover the winter period, when you use more. You may even find you owe us money during this period. By the end of the 12 month period, you should break even.

For more info, see www.npower.com/dde/

Keith Hudson
Answered by Keith at Thornaby.

Helpful

Yes

No

Social network bookmarks: