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04 Feb '11: Hi I'm a new customer of npower and want to come off my prepayment meters and pay monthly is there any way of doing this as I'm paying way over the odds for my gas and don't find it fair. I'm not so bad with electric but gas is very bad. Please could you give me some advice thanks

Asked by Carrieann

Prepayment meter

No problem, if you'd like to switch to a credit meter, please just call us on 0800 551 555. We can then arrange an appointment to have your meter changed - this may be chargeable depending on your circumstances, but we can check this out for you beforehand when you phone us.

Denise Harker
Answered by Denise at Thornaby.

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