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10th Dec: I joined SOL 14 last December. My bills are sent in May and November. Will I have to wait until next May to receive my £100 annual direct debit discount? Do you issue a cheque on the anniversary date and if not why not? If I terminate the contract soon after the anniversary date will the final bill show the refund?

Asked by Malcolm

Online

We'll automatically apply the discount to your account on the first statement after your anniversary date. If you terminate your contract after the anniversary date, then your final bill will show your discount. We don't issue cheques as these could get lost in the post and may delay your payment - plus, It's more cost effective to apply the discounts to the accounts directly.

Keith Hudson
Answered by Keith at Thornaby.

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