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20 Apr: I have today signed up to a quarterly direct debit for duel fuel to take advantage of the new discounts. According to your literature, the first discount is paid after 12 consecutive months, the next being 1st April 2011. Having just moved to this property and having just received the literature re: discounts etc, I'm therefore unable to sign up until 12th April 2010; will I be eligible for the 2011?

Asked by J Osborne

Contact centre

Don't worry. If you've just signed for direct debit you'll still receive your £100 discount as it's always paid on the first statement you receive after your 12 months anniversary date. 

Just call us on 0845 6720 073 if you would like to know when your annual discount will be paid.

Keith Hudson
Answered by Keith at Thornaby.

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