There is a government funded scheme called Warm Front, which helps households at risk of ill health because they live in cold homes. Your parents may be able to receive help paying for heating and insulation improvements - they may be able to get up to £3,500 from the scheme. To find out more, including whether they're eligible, you can call free on 0800 316 2805 or visit their website http://www.direct.gov.uk/en/Environmentandgreenerliving/Energyandwatersaving/Energygrants/DG_10018661
Our Spreading Warmth Tariff helps people who are over 60, disabled, chronically sick, or have one or more children under 16, and who have a low household income. To see if your parents are eligible, just call 0808 172 6999 or visit http://www.npower.com/spreading_warmth/ for more information.
There are other ways we can help - your parents can register for our Warm Response Service, which offers extra services for people who are disabled, chronically sick or over 60 years of age. Applying for the service is quick and simple - just call for free on 0808 172 6999 and the team will be happy to help you. For more information, please visit the following link: www.npower.com/spreading_warmth/Content/Warmresponseservice/index
They may also be eligible for free cavity wall and loft insulation if they receive certain benefits - if you're unsure if they are eligible, we can also check your benefits entitlement for you.
