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03 Feb: I pay £109 a month direct debit for my gas and electric. I'm finding these payments hard to make each month. My husband is registered disabled and suffers from epilepsy and circulation problems and I suffer from fibromyalgia which affects my joints and muscles. We are on income support and disability (low rate). Is there a cheaper payment plan without going on payment meter (which I don't want to do). I have looked at comparison web sites and I could get a cheaper monthly payment plan. but I have been with npower a lot of years now.

Asked by Nancy

Helping hand

There's a lot we can do to help you. Please call our specialist team free on 0800 975 1373 and they will discuss your account and personal circumstances with you. Please tell our adviser about your situation, and that you are finding your payments difficult to meet - if you're eligible, you may qualify for our Social Tariff as well as additional services.

Kelly Anderson
Answered by Kelly at Peterlee.

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