Hello Lynda,
This is a very good question, especially as we're in the winter months.
There may be something we can do for you and we offer a variety of initiatives to help customers, which you can read about here and here.
You may be eligible for discounts depending on the method you use to pay your bills - for example, if you pay for both your gas and electricity by monthly direct debit, you could see £100 discount - or £50 for gas only. For more information, please click here.
I hope this helps but if you want to talk to us, please call us for free on 0800 02 22 20 and we can help you try to cut down your energy use - and costs.
Best wishes,
Neil
