We're always open to new ideas and suggestions about how we can make life easier and better for our customers and if we can make improvements, we will.
We continually listen to issues people raise and we make changes. Back in 2008, we listened to the views of the local community around Thrupp Lake in Radley, Oxfordshire near our Didcot power station who campaigned against our proposal to dispose ash waste in the man made lake and found a solution that everyone was happy with. We reached an agreement with the Waste Recycling Group who now take the ash for use in landfill.
In 2007, we listened to customers' concerns about billing issues and so we agreed to change our processes so that, if we haven't billed you and it's our fault, we won't bill you for more than the last 12 months of gas or electricity you've used.
And more recently - earlier this year, we updated the design of our bills to make them simpler and easier to read. Which? Magazine was so pleased it commented that "We're delighted that npower has responded to our concerns by making bills much clearer, and we want other energy suppliers to follow suit". Our clearer information page has even received the Crystal Mark from the Plain English Campaign.
So, as I hope you can see from these few of many examples, we're always ready to listen and make positive changes to improve things for you.
