Hi Peter,
Britain has one of the most competitive energy markets anywhere in the world, with 80,000 people switching every week. We work hard to make sure our customers are on the very best deal for them and we're making a whole host of improvements - which are just starting to bear fruit - including our £200m investment into our billing systems.
If you went into a supermarket to buy tea, for example, there isn't just one brand because people have different tastes and wants. We offer a range of different tariffs to suit every customer's needs, whether this be a fixed deal, an online tariff or our standard rates.
We do have a tariff guide that helps consumers research the tariff in detail before switching. The guide is available at npower.com/products. We have recently redeveloped this site to make it easier to navigate and understand. Further developments on our website will see a tool that customers can use to check their own energy use against that of similar households in their area.
Along with the tariff guide, we will be changing our bills to signpost the ways in which customers can check out the best deals for them.
