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26th Oct: There is a standing charge, a daily charge (or a certain number of units at a higher charge) before the price drops to a lower level. Surely this is wrong? It must be wrong that the careful user is paying more per unit than one who does not bother to conserve energy? The supply companies should not have this additional charge to cover the costs associated with distribution etc. We don't go to a service station and pay more for the first xxx litres just to help their business meet the costs of maintaining pumps etc. I believe there should be one price for all units. I think it did happen many years ago but was abandoned? I have brought this up a number of times and been ignored. I believe Nick Clegg has pushed for it in the House of Commons.

Asked by Paul from Wales, 26/10/2009.

Paul, you're correct in saying that energy suppliers stopped applying standing charges across many of their tariffs a few years ago. This was in response to customers who disliked paying for the standing charge. The way we now charge ensures that the cost to actually supply the energy is spread across the entire customer base. A single unit rate, which incorporates all costs would be detrimental to those who have to use higher than normal levels of energy to stay safe and warm - such as the elderly or those who have an illness.

 

We're open to any suggestions and will pass on your comments to our product teams to look at whether a single unit rate tariff is feasible for those who want it.

npower
Answered by npower employee at npower.

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