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30th Nov: When changing to a new tariff during the year will the annual discount be received at the end of 12 months? I have heard that it is removed and the clock starts again on the date of change of tariff.

Asked by Mary from South West, 30/11/2009.

Mary, what you have heard isn't true. As long as you stay with npower and pay by monthly direct debit for 12 months, your anniversary date will stay the same and your £100 discount will be applied to your account after 12 months. You're free to switch tariffs throughout the year, without this affecting your discount.

npower
Answered by npower employee at npower.

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