Thanks for your feedback Stephen. We're always looking at ways to improve the way we talk to customers and our customer service provision. We don't yet have a live web chat facility but we’re working to improve our online services, to make it easy for our customers to manage their accounts online, at a time that suits them.
At the moment, we have a customer service on our website called 'My npower' which allows you to view your bills online and make secure payments without having to pick up the phone. To take advantage of this service, all you need to do is register online.
Keep an eye out for a new and improved 'My npower' in the new year, which will give you faster access to all our existing online services, plus a few new ones.
In the meantime, you can also contact our Customer services team.
