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26 May: Our current gas provider is British Gas and we have had no end of problems with them. We are currently paying a debt off as well as our normal consumption by direct debit. Would npower consider us switching over our gas provider with an outstanding debt?

Asked by Anne-Marie

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We have many different tariffs that cater for a wide range of customer requirements and we would be happy to take you on as a customer. However, you would have to reach an agreement with British Gas on when they would be prepared to release you to another supplier and this may not be until you have repaid your debt to them.

 

Once you have been released from British Gas, it is quick and easy to switch to npower.

Denise Harker
Answered by Denise at Thornaby.

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