We take on board all of the comments that we receive from customers whether they come via the brighter energy debate site, through customer services or customer complaints. In light of these comments we are constantly reviewing the way that we work in order to strike a balance between providing the best possible service and keeping our prices to a minimum.
There has been a lot of talk recently about direct debits and the procedures that energy companies follow to bill their customers. This culminated in an independent review by OFGEM. The report concluded that our systems are robust and reflect best practice in a number of areas.
We also encourage customers to provide regular meter readings (with many customers out during working hours) to help ensure the accuracy of bills and monthly payments.
