By sending out statements just twice a year and reviewing direct debit payments at the same time, we are able to offer our customers competitive rates and good discounts off their bills. This system works well for us and a recent Ofgem report supported our processes and stated that they are robust in calculating payment amounts.
By providing regular meter readings customers can help to make sure that their bills are accurate and that their direct debits are correct.
Find out more about our how direct debit process works here.
