03 Jun '10: We pay our npower bill by direct debit. However my brother, his wife and family (5 people in all) have just moved out of our house and so now there is just 2 of us. Is there any chance you can amend the direct debit as obviously our fuel consumption has decreased?
Asked by Naomi
Absolutely - we can certainly look at reducing your payments now that your circumstances have changed. Just call us on 0845 602 63 63 with up to date meter readings so that we can look into this for you.
Yes
No
Enter your email address below and we'll send you regular alerts when the site is updated with new content.
We welcome you to join the debate by asking us your own burning questions about npower and the wider energy industry - simply fill in your details below and ask your question.
If you have any queries about your npower account please click here.
† If you would like a direct response, please provide your email address and we will be in touch shortly.
* Mandatory field
