Although we have had several questions recently about six monthly billing cycles, we know that the majority of our customers are satisfied with the system and most are pleased that we can save them money by simplifying our billing procedures. In support of this, OFGEM recently investigated our billing and direct debit processes and in their report it was concluded that our systems are robust.
We have a straightforward customer complaints procedure in place to make sure that all customers can make a point if they are unhappy with any aspect of our service. We take your comments very seriously and use them to improve the way that we work.
