27 Jul: I’ve just got my electric and gas statements. My electric is £18.90 in credit and my gas is £11.14 in credit. Why does it say for information only - can’t I get that money back?
Asked by Susan
We will automatically refund you any credit on your account if it is over £60 - if under £60, just ask us for the refund. If you would like to ask for your credit, please call 0800 975 1373, and one of our advisors will be happy to help.
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