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14 Sep: How do I know that you’re charging me your most competitive rate relevant to the amount of gas and electricity I buy from you? Plus I had a complaint in August last year. After waiting 3 months with no answer I wrote to your Mr Duff who did reply. However he handed me over to your 'Executive Complaints' Team who still took about a month to reply to each letter. The original letter was to complain that I hadn't been given my correct dual energy discount. It took until June this year i.e. 8th months to solve a very simple complaint. Do you call this service because I don’t? I think there is a deliberate ploy on behalf of npower to delay answering letters in the hope that people will get fed up and give up.

Asked by Andrew from West Midlands, 14/09/2009.

We are sorry it has taken us so long to resolve your complaint - although some complaints can be complex, so they can take a little longer than expected, we aim to sort queries the very first time a customer contacts us.

 

If you call our customer service centre on 0845 071 4252, one of our advisors will be able to talk through which tariffs are available and also advise you on the best one for your needs. Alternatively, you can visit our website where you can also get a quote.

npower
Answered by npower employee at npower.

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