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01 Sept '10: I have applied for Sign Online 19 and received my documents yesterday. Can you explain when I will receive the £100 annual discount if I pay the entire first year by direct debit - is it at the end of the first year or does the discount only kick in during the second full year?

Asked by Richard

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Your discount (for paying both your gas and electricity by direct debit) will be applied on the 12 month anniversary of your account and will show up on your first statement after this date. As long as you continue to pay by direct debit, you'll receive your discount at the end of every 12 months.

Michelle Rain
Answered by Michelle at Peterlee.

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