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10th Jan '12: Can you clarifiy precisely how your flexsaver tariff works? I ask this because it is as clear as mud.  It states on your website in one place capped at 5% below our standard rates until 28th February 2013 then lower down it says 5% below npower's standard tariff as at 17th October 2011 until 28th February 2013. Which is it?  A capped rate to me means the price can go down but not up once you have answered the above can you clarify whether this understanding is correct or not?

Asked by David

npower

Hi David,

There is a very simple answer to your question!

The Flax Saver Feb 2013 tariff has capped prices 5% below our standard rates until 28th February 2013. 

As of the 17th October 2011 the Flex Saver Feb 2013 tariff was 5% below our standard rates.

Hope this helps!

npower
Answered by npower employee at npower.

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