30th Jan '12: I signed up for paperless billing a while before Christmas. Your advertising also included a voucher for Love 2 Shop. How long does it take for you to set this up and when does the voucher appear. I've heard nothing from you. Am I now paperless billing and am I going to receive your offer?
Asked by S Prince
Hi S Prince, The vouchers usually take between six and eight weeks to arrive after your online billing has been switched on. If you would like to find out more, you can give our technical team a call on 0845 071 4525. Many thanks, Denise
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